Why MPG

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Why Metro Pen Group.

Creating a gifting program can be a great challenge. Thank goodness you have metropengroup.com here to help you. Call or email Nathan to help you develop a gifting program that will satisfy your needs and get you the most bang for your buck. We don't schlep cheap clicker pens, we only sell the finest pens available. Our prices range from $3 per pen to several thousand dollars. It is an amazing task that you will be guided through every step of the way.

What do you get from Metro Pen Group.

You get personalized service from a professional who understands the complexities of branding and creating a gifting program. Nathan has learned how to effectively manage and control the process. Having worked with a number of schools, large corporations, and small businesses has created a streamlined process.

What should you expect while setting up a program.

The initial consultation usually takes 15 minutes to one hour. This phone conversation will identify what you want to accomplish and potential budget. Once a budget has been confirmed, it will take one to two days to decide on the pen or product to use. Personalization or customization options will be decided and the product is ready to enter production. Depending on the quantity and complexity of the order, it may take as little as five days to receive your product. Expedited turnaround and shipping is available for rush orders.

What you should expect after placing you order.

Once you place your order, you should expect to receive an invoice. All invoices are due before the order is processed. Once payment is received you will get an estimated in-hands date. This is the estimated date the product will arrive to you. Any changes to design or product selection must be made before the order is confirmed and paid for. Your order will either be delivered to you directly, or you can pick it up at Metro Pen Group.

What should you expect after receiving you order.

Your order will have been inspected twice before you receive it. Once you receive it, you are asked to inspect the order as soon as possible to ensure no defects or problems with the order (since 2009 there has not been a single incident regarding quality of product). You will have all of the contact information needed in case there are quality issues with your order. Any problems will be addressed within 24 hours of Metro Pen Group being notified.